Shipping & Handling Policy
Momentum Intimacy has established new shipping rates, delivery schedules, and faster delivery service to enhance your overall shopping experience.
New Shipping Rates & Shipping Days
Free Standard Shipping on All Orders over $30.00 unless otherwise advertised
Due to the United States Postal Service Recent Postage Increase, We've Adjusted Our Shipping Costs
FREE First Class Shipping for all orders over $30.00
$5.00 First Class Shipping for all orders under $30.00
First Class Delivery takes 1-5 Business Days.
Priority Mail Shipping is calculated by USPS.
Priority Mail Delivery takes 1-3 Business Days.
Priority Mail Express Shipping is calculated by USPS.
Priority Mail Express Delivery takes 1-2 Business Days.
As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.
We do not ship internationally.
Order Processing Time
Please allow 3-5 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts on the next business day.
Business Days & Hours
Hours of Operation
Mon - Fri - 9:00 am - 5:00 pm (EST)
**Closed All Federal Holidays**
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we can only cancel an order if it's still in the 3-5 business day processing window.
We offer a 30-Day Money Back Guarantee if Momentum doesn't work for you. You must state the reason you are returning the product. Please return the product within 30 Days of purchase to:
PO Box 92487
Atlanta, GA 30314
Please email email@example.com or call 1-866-899-9936 with your tracking number and we will grant you a full refund.
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen. Please contact your mail carrier if your package is listed as delivered but you have not received it.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Momentum Intimacy Customer Service at 1-866-899-9936 between the hours of 9:00 AM and 5:00 PM (EST); or send an email including your Order Number and pictures to firstname.lastname@example.org; Monday through Friday. Our customer service representatives will be happy to assist you.
If your order is returned due to insufficient address, you will be responsible for paying the reshipping fee. A refund will NOT be granted.