Shipping & Handling

Shipping & Handling Policy

Momentum Intimacy has established new shipping rates, delivery schedules, and faster delivery service to enhance your overall shopping experience.  

New Shipping Rates & Shipping Days 

Free Standard Shipping on All Orders over $30.00 unless otherwise advertised 

Due to the United States Postal Service Recent Postage Increase, We've Adjusted Our Shipping Costs 

 

FREE  First Class Shipping for all orders  over $30.00

$5.00 First Class Shipping for all orders under $30.00

First Class Delivery takes 1-5 Business Days. 

 

Priority Mail Shipping is calculated by USPS. 

Priority Mail Delivery takes 1-3 Business Days.

 

Priority Mail Express Shipping is calculated by USPS. 

Priority Mail Express Delivery takes 1-2 Business Days. 

 

As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.

 

We do not ship internationally. 

Order Processing Time 

Please allow  3-5 business days  to process your order. If your order is placed after business hours or on a holiday, the processing time starts on the next business day.  
  
Business Days & Hours 
Hours of Operation 
Mon - Fri - 9:00 am - 5:00 pm (EST) 

**Closed All Federal Holidays** 
 
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.   

Cancellation Policy 

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we can only cancel an order if it's still in the 3-5 business day processing window. 

Return Policy 

We offer a 30-Day Money Back Guarantee if Momentum doesn't work for you. You must state the reason you are returning the product. Please return the product within 30 Days of purchase to:  

Momentum Intimacy 
PO Box 92487 
Atlanta, GA 30314 

Please email info@momentumintimacy.com or call 1-866-899-9936 with your tracking number and we will grant you a full refund.  

Shipping Damages 

Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you. 
 
Lost/Stolen Packages 

We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen. Please contact your mail carrier if your package is listed as delivered but you have not received it.  

Damaged Items 

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Momentum Intimacy Customer Service at 1-866-899-9936 between the hours of 9:00 AM and 5:00 PM (EST); or send an email including your Order Number and pictures to info@momentumintimacy.com; Monday through Friday. Our customer service representatives will be happy to assist you. 

Insufficient Address  

If your order is returned due to insufficient address, you will be responsible for paying the reshipping fee.  A refund will NOT be granted.